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Help Center > Payment & Delivery > Shipping Guideline

Shipping Guideline

Productcustom.com partners with major international shipping companies like DHL, UPS, FedEx, and EMS to offer 3 shipping methods:

  • Expedited Shipping: 3-5 business days
  • Standard Shipping: 6-8 business days
  • Super Saver Shipping: 10-20 business days

You can choose your preferred shipping method when you place an order.

*Note: Due to longer customs clearancetimes, Standard Shipping times have been extended to 15-30 days for Brazil and10-15 days for all other destinations in Latin America.

Delivery of Products

You will be provided with an estimated delivery time(mass production time plus shipping time) after your payment confirmed. Estimated delivery time means working days, from Monday to Friday excluding public holidays. Normal delivery time is within 16 to 20 working days. We make every effort to deliver your product within the estimated delivery time. The actual delivery time may change due to uncertain reasons in supply or circumstances beyond our control. If your product(s) have not arrived within the estimated delivery time, please contact us: productcustom@service.com.

Processing Time

Normally,it will take 10-12 working days to make your products after payment. It willthen take about 5-7 business days for the package travel from our factories toyour destination.

Rush Order Service

We havethe rush order services, if you want to make a rush order, please contact usfor your requirement. And you need pay some extra fees for the rush orderservices. Thanks for understanding.